What We Do

Q&A Market Research ∕ What We Do

Flexible and versatile fieldwork services: provided when, where, and how you want them.

Throughout Australia, Q&A provides CATI, online, observational, and CAPI and qualitative recruitment services. Q&A has the scale and resourcing capability to deliver anywhere in Australia, and to be flexible with project timings before or during fieldwork, and to support the agility of its clients by empowering them with a rapid setup and delivery offering.

Qualitative Recruitment

In-house team of recruiters, working closely in a team environment | Extensive, national panel of respondents, primarily recruited off-line | Recruiting for focus groups, IDIs, taste tests, in-home and CLT product trials, UX activities, community forums, and mystery shopping

CATI

130-stations across two call centres, operating all year | Experienced in consumer, business, political, social and academic research | Large and stable workforce of interviewers working exclusively for Q&A | LOTE interviewing

Face-to-face

300 interviewers, located throughout Australia | Central location, door-to-door and executive interviewing capacity | Fleets of 4G capable interviewing tablets situated around the country for rapid deployment | Use our mobile interviewing platforms, or run yours on our devices

Audits and observational studies

In-store, on-line and telephone mystery shopping | Retail and hospitality service and standards audits | Price checking | Traffic counts.

Online

Scripting and hosting services | Panel sampling | Client-list sampling | SMS-based sampling

Data Processing

Data entry and coding services | Data tabulation and analysis in Q or Surveycraft | Data warehousing | IRAP-certifed datacentre.